Warranty, Returns & Exchanges – StreetStyle Global

Terms And Conditions on Returns & Exchanges

We want you to feel happily ‘on point’ with your purchase with Street Style Global! We are committed to providing you with an awesome shopping experience. To provide you with a peace of mind and make you feel secure and confident while shopping on our website, we offer a 30 DAY RETURN GUARANTEE.

While we sure hope it doesn’t happen to you, there may be an occasional situation when something doesn’t work out as perfectly smoothly as expected with your order from Street Style Global. The product you receive may be of the wrong size or style, missing a part, not work or fit properly in some way, or your order may be delayed or not arrive at all. Because we work with so many different manufacturers and currently do not brand our own products, we rely on their integrity, order fulfilment and customer service. We are proud to say that we work with quality sellers who pass our strict quality control checks, and who ensure that most orders are fulfilled to your satisfaction.

Fortunately, as Street Style Global realizes that human mistakes do happen from time to time, we work with sellers to reach a reasonable arrangement for exchanging, returning or refunding your item. Please read below about how our returns and exchanges system works.

Returnable Items

Items can be returned/refunded or exchanged within 30 days of being received and must follow the follow criteria:

Damaged, broken, soiled or partially missing parts upon arrival;
Incorrect size or colour;
Unworn, unwashed, unused items that have not met your expectations must have original tags and packaging;
Wrong item(s) received.

Non-Returnable Items

We will not accept returns or exchanges in the following situations/cases:

Items that have passed the 30 days return guarantee time-frame;
Worn, washed, used, misused items;
Items that are missing original tag;
Items under the following categories are non-returnable for hygiene reasons: Earrings, Lingerie, Swimwear;
Items on Sale, Clearance or weekly deal.

The Returns & Exchanges Process

How Can I Return Or Exchange an Item?

Please read carefully our returns and exchanges process to minimize any delays:

If your item is returnable according to the conditions described above, please fill out the form provided on this Warranty, Returns and Exchanges page, and provide our Customer Support team with the following details:
Order numberSKU number and/or product nameReason for return or exchangeProof of damage (images)
Our customer support team will respond to your request within 3 days (72 hours) and provide you with either a Return Merchandise Form (RMA) along with the return address, or an alternative solution.
In some instances, we may offer you a refund without you having to ship the item back to the supplier. For USA customers, we will provide you with a returns shipping label. The fee for this will be deducted from your final refund.
If returning an item, please do so according to our instructions on the RMA form and send us return proof in the form of the shipping tracking number and a copy of a valid return receipt.
Once the returned item(s) have been received by us, we will email you and arrange for an exchange or a refund within 3 days.

Please ensure to contact us before shipping out your item for an exchange or refund. In some cases, we may be able to offer you a better and more cost-effective solution.

NOTE:

You may return any order within 30 days of delivery.
Once an order has been placed but you change your mind shortly after and would like to cancel your order, please contact us as soon as possible. If your order has not yet been processed and shipped out, we might be able to issue a straightforward refund to you.
After an item has shipped and we can no longer issue an instant refund to you, if you are unsatisfied for any reason after the receipt of your item(s), you are welcome to contact us for further assistance.
All returns must be authorized by the Street Style Global team after the receipt of the completed returns/exchanges form provided on this Warranty, Returns and Exchanges page. Returned items without a Return Merchandise Form (RMA) will not be accepted.

Returns And Exchanges Form

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Returns & Exchanges Shipping Costs

Street Style Global does not provide reimbursement and does not cover any costs associated with return/exchange shipping, customs duties, fees, VAT related costs or postal fees. All charges are at the customer’s expense. Shipping fees are non-refundable.
Please contact your local post office to confirm the actual return shipping fee. Kindly note that most packages will need to be shipped either to Canada or Asia. We recommend you use the cheapest registered airmail method offered.

How Will I Receive my Refund?

All refunds are processed back to the original payment method used to complete the original order.
Typically, your payment provider should credit you for your refund within 14 business days. If you are still having trouble locating your refund, please contact your payment provider for further assistance..